Shipping & Delivery
At Sōliya Skin, we take care to prepare and package your skincare products safely before dispatch. Please read the information below regarding processing times, shipping rates, and delivery estimates.
All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will begin processing on the next business day.
During new product launches, promotional periods, or public holidays, processing times may be slightly longer.
The shipping rates and delivery estimates listed below apply to Australia, the United States, the United Kingdom, and selected countries across Asia.
Shipping Rates & Delivery Estimates
Australia
Free Standard Shipping on all orders over AUD $350
Orders under AUD $350:
Standard Shipping: AUD $12
Express Shipping: AUD $20
Estimated Delivery
Standard: 2–7 business days
Express: 1–3 business days
United States
Standard Shipping: USD $18
Express Shipping: USD $35
Estimated Delivery
Standard: 7–12 business days
Express: 3–6 business days
United Kingdom
Standard Shipping: GBP £15
Express Shipping: GBP £28
Estimated Delivery
Standard: 7–12 business days
Express: 3–6 business days
Asia
We currently ship to most major destinations throughout Asia.
Standard Shipping: USD $15
Express Shipping: USD $30
Estimated Delivery
Standard: 5–10 business days
Express: 2–5 business days
If your country is unavailable at checkout, please contact our customer care team for assistance.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking information. Please allow up to 24 hours for tracking updates to appear.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees determined by your local customs authority.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Delivery Delays
While we strive to meet all estimated delivery times, delays may occasionally occur due to customs processing, weather events, courier disruptions, or peak shipping periods. Delivery estimates should be considered as guides only.
Incorrect Shipping Information
Please ensure your shipping address is correct before completing your purchase.
Sōliya Skin is unable to accept responsibility for orders shipped to incorrectly entered addresses. If you notice an error after placing your order, please contact us as soon as possible and we will do our best to update your details before your order is dispatched.
Lost or Delayed Parcels
If your parcel has not arrived within the estimated delivery timeframe, please contact us. We will work with the shipping carrier to investigate your shipment and assist wherever possible.
Multiple Items
If your order contains multiple items, they may occasionally be shipped separately to ensure the fastest possible delivery. If this occurs, you will receive tracking details for each shipment.
Contact Us
If you have any questions regarding shipping or your order, please contact our Customer Care team through our Contact page. We are always happy to assist.